Im just
sharing my knowledge on my blog for all how to install your own Ticketing
support system.As I installed it for an ISP (Fastweb & wireless
communications Pvt Ltd) company for users complaints and suggestions.you can
also install it for clients realtionship based companies.It is very easy to
install for your local hosted server with user/client end and admin or agents
platforms
sharing my knowledge on my blog for all how to install your own Ticketing
support system.As I installed it for an ISP (Fastweb & wireless
communications Pvt Ltd) company for users complaints and suggestions.you can
also install it for clients realtionship based companies.It is very easy to
install for your local hosted server with user/client end and admin or agents
platforms
Requirements :
1.Ubuntu 12.04 32bit
2.MySql with PHP 5.x
3.Gmail Account to send emails alerts to Clients/ Users/ Admins/
Agents
Agents
Installation :
First we are going to install mysql and
php
1. apt-get -y install mysql-server mysql-client
libmysqlclient15-dev php5 php5-mysql php5-cli php5-curl php5-mcrypt php5-gd
php5-snmp apache2
libmysqlclient15-dev php5 php5-mysql php5-cli php5-curl php5-mcrypt php5-gd
php5-snmp apache2
It will ask for mysql password.
Now install IMAP for for php will use to configure gmail.
2. sudo apt-get -y install php5-imap
3. service apcahe2 restart
4. mkdir /temp
5. cd /temp
6. wget {Get the latest link from their official website}
7. unzip filename.zip
8. cd upload
9. mkdir /var/www/support
10. cp -vr * /var/www/support/
11. cp /var/www/support/include/ost-sampleconfig.php
/var/www/support/include/ost-config.php
/var/www/support/include/ost-config.php
12. chmod 0666 /var/www/support/include/ost-config.php
Now Open browser and access
your server URLHTTP://YOUR-SERVER-IP/supportThe installation page
will be open.
Type details on this page
Company name
admin name and passwords
Be carefull while entering SQL details
you have to provide root username and root password for your
SQL
SQL
After the
installation your have to remove installation pages.
installation your have to remove installation pages.
1. chmod 0644
/var/www/support/include/ost-config.php
/var/www/support/include/ost-config.php
2. rm -fr
/var/www/support/setup/
/var/www/support/setup/
Admin Panel Access
http://YOUR-SERVER-IP/scp
Users/Clients Panel Access
http://YOUR-SERVER-IP/support/
For any kind of support and help
comment down.
comment down.
If you like this post like my
Facebook page and Google+
Facebook page and Google+
